READY MADE INVITATIONS & STATIONERY
- ‘Ready Made’ Invitation prices include matching envelopes (or box where stated), black laser printing, printing of guest names on invitations, printed address labels with guests names & address on envelopes, materials and labour required for complete assembly of invitations. Your Invitations will arrive complete in their envelopes and ready for you to post. We do leave the envelopes unsealed for you to add anything else you may wish to prior to posting.
- Please allow for additional ‘second post’ invitations when placing your initial order. As designs are custom made, materials are ordered as required, therefore late additional orders may incur a higher rate.
- Complete payment must be made prior to commencement of your order. Payment is accepted by bank deposit or credit card (secure online payment via Paypal).
- Refunds will not be issued after commencement of the order. Due to the nature of the product, once the order has commenced and Stationery printed the order will be considered final.
- Any errors made on behalf of Melinda Jane Design will be reprinted free of charge, however any errors that have been approved on the proof(s) or changes made after acceptance of the final proof(s) will incur additional costs. It is the client’s responsibility to ensure all wording and layout on the proof(s) is correct before signing / emailing authorisation.
- As all our stationery is individually handmade there may be minor variations between items.
- Melinda Jane Design recommended that a sample be purchased prior to ordering your stationery as colours shown on screen may vary slightly to the real thing.
- All orders are subject to stock availability.

READY MADE STATIONERY - ORDER PROCESS
- On receipt of your order, we will email you a ‘Font Selection form’ and some ‘Wording Suggestions’ for you to select from. You may also specify your own wording.
- If you would like your invitations to be individually addressed, we will also send you a ‘Guest List’ form, in MS Excel format. This must also be completed and returned prior to commencement of your invitations. It is your responsibility to ensure all spelling and names provided are correct. Any reprints required due to incorrect data provided by the client will incur an additional charge.
- When all required details (font selection, invitation wording and completed guest list) have been provided and payment has been made, a wording proof will be completed and sent / emailed for your approval. A proof will normally be forwarded to you within 7 working days from receipt of your approval. When signed / emailed approval of proof(s) has been returned, materials will be ordered and the order will commence.
- Please allow approximately four (4) to six (6) weeks from approval of proof, for your invitations to be completed. Delivery time is additional via Australia Post – Express Post. Express / Urgent orders may be available subject to current workload – please contact Melinda to confirm timing if required. Express Orders may incur a small additional surcharge.

DO IT YOURSELF PRODUCTS
- All orders are subject to stock availability. Most stock in our catalogue is available for despatch within seven (7) to fourteen (14) business days of receiving your payment (unless otherwise stated in catalogue). Some products or larger orders may take approximately three (3) to four (4) weeks for delivery. If you order is not available for despatch within this time frame, we will contact you on receipt of your order to advise estimated delivery timing.
- Payment must be made prior to despatch. Payment is accepted by Bank Deposit or credit card (secure online payment via Paypal).
- Melinda Jane Design recommended that a sample be purchased prior to ordering your stationery as colours shown on screen may vary slightly to the real thing.

PRICING & PAYMENT
- Payment is accepted by Bank Deposit or credit card (secure online payment via Paypal).
- If paying by Bank Deposit, please use your full name (or surname and first initial) as reference when making payment. This will ensure that we can identify your payment and therefore commence your order as soon as payment has cleared.
- All prices are subject to change without notification.
- All prices are shown in Australian Dollars.

DELIVERY INFORMATION
- All orders are posted via Australia Post – Express Post which provides overnight delivery to most Metropolitan areas, Australia wide. Please note that delivery time is additional to the time required by Melinda Jane Design to prepare your order.
- Melinda Jane Design take extra care to ensure that all orders are safely packed so that they reach you in perfect condition. Unfortunately we cannot be held responsible for loss / damage or delays caused by any third parties – Registered Post can be arranged by request and will be charged accordingly. Please advise us if this is preferred.
- Orders can be sent via Regular Australia Post (by request) at a reduced rate, however please note that Melinda Jane Design cannot be held responsible for loss / damage or delays caused by any third parties.
- Delivery fees are calculated based on the total weight or your order. The delivery fee will be displayed at checkout where you will have the option to proceed and complete your order or cancel the order if required. Delivery fees are subject to change and if so, the customer will be advised via email – prior to despatch of your order.
- Please note that our delivery fees include a small surcharge to cover our packing and handling costs. (eg packing boxes, bubblewrap, filler etc)

INTERNATIONAL ORDERS
- International orders are sent by Express Post International which provides Insurance and is traceable. Delivery time is usually three (3) to five (5) working days. Please note that delivery time is additional to the time required by Melinda Jane Design to prepare your order.
- Delivery fees for International orders will be quoted on order.
- Please note that International orders may be subject to Import Tax or Duty. These fees are the responsibility of the customer. It is recommended that International customers contact their Customs Department to confirm any additional costs – prior to placing your order. Melinda Jane Design will not be held liable for any additional fees charged by Government or any other authority.

REFUNDS
Do It Yourself Orders
- An exchange or credit will be provided if products are faulty. Products must be returned to us in their original packaging and must be returned within seven (7) days of receiving your order. Please notify us of any claims / damages immediately and prior to returning any goods. Delivery costs on return goods are at the expense of the Customer.

Ready Made Stationery
- Refunds will not be issued after commencement of the order. Due to the nature of the product, once the order has commenced and Stationery printed the order will be considered final.

COPYRIGHT
- All copyright is wholly owned and reserved by Melinda Jane Design. No part may be reproduced in whole or part without written permission.

PRIVACY
- Melinda Jane Design will under no circumstance disclose your personal details to any third party. Your personal details are kept strictly confidential.

ACCEPTANCE OF OUR TRADING TERMS
- Payment of invoice assumes that you have read our Order Information and agree to our Terms & Conditions.